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Important Update for Envato Authors


A lot of Ticksy users have been asking about the upcoming Envato Support changes and how that will affect Ticksy’s support system.

Well, we’re happy to announce that the latest Envato API has been integrated into Ticksy! This means that when the support changes take effect at Envato Market, Ticksy will be ready. For example, if a user submits a ticket with a valid purchase code but that purchase’s default “supported until” date (6 months) has run out, the code will no longer validate. That user would need to extend their support or purchase a new license to submit a new ticket.

Also, tickets that are “old” and no longer valid because of expired support, the ticket will display a clear message at the top both for you and your customer to see. Please note that the customer will still be able to comment on the old ticket, but you can then decide how to handle it from there (let them know they will need to extend support, etc.).

Important: In order to use these new features, you will need to connect your Ticksy account to Envato using the new method. Go to your Settings panel and click the “Connect to Envato” button under Envato Integration to get validated. From then on though, you’re all set!

We’ve done as much testing as possible to ensure that this all works nicely when the new changes are put into effect, but if you run into any issues please feel free to submit a ticket (or leave a comment on this post).

  • jakecaputo

    Awesome. Great job Justin!

    • Thanks Jake! Let me know if you run into any snags. We won’t fully know how well it works until about 6 months from now, but in testing it worked nicely. 🙂

      • jakecaputo

        Well hooking both of my accounts up was super easy. I’ll let you know if anything pops up.

  • Benito Lopez

    Fantastic! Thank you very much Justin!

  • tommusrhodus

    You’re the man Justin!

  • Georges Haddad

    Amazing! Thanks Justin

  • Thank you Justin!

  • James Kemp

    Nice one, Justin, account hooked up and ready to go.

  • Dantnan

    good work. Thanks a lot 😉

  • Surjith SM

    Great update:

    Any chance to :

    1. use a custom domain
    2. Customers able to reply from their email?

    ~Surjith

  • doitmax

    Great work, thanks 🙂

  • Is there any way to connect 2 different Envato accounts to Ticksy? I support my own products as well as a few products I’ve created together with another author, which are on his Envato account. I would really like to manage files for both accounts within the same Ticksy dashboard. Thanks!

    • At this time you cannot connect more than one account, sorry about that Joe! What Jake was referring to when he said he hooked up both accounts, he actually has two Ticksy systems he uses for each account.

      • Ok, thanks Justin. I think I will need to create a second account now with the new Envato support system. Thank you for your product!

      • Justin, I created a second account but it’s not letting me log in. I’m using a different browser just to be sure my credentials don’t conflict, but it keeps redirecting back to the homepage as if I’m not logged in.

        • Give it another shot, I had to make some adjustments. If you still need help, let’s handle it via Ticksy’s support desk: https://support.ticksy.com

          Thanks Joe!

          • Thanks, sorry for clogging up this thread. I have submitted a ticket concerning the issue.

  • Oli

    GREAT!!! Also the new Signature option is aaaaawesome 🙂

    • Glad you like it! 🙂

      • Oli

        Absolute!! Ticksy is on the best way to get the best Ticket Solution available! I personally got two Ticksys, one for WS-Theme and one for 4grafx. On the one side I use it for non-envato Items, on the other side for Envato only and both are working great!

        Keep up the good work and NEVER let Ticksy die, a few months ago I was very unhappy about the messages that you want to stop 😀