Back to Updates

Ticksy v3.0.9 Update

Ticksy 3.0.9 is here with some new features and updates. Let us know what you think in the comments below. But first, here’s a quick overview of what’s new:

Custom JS / Custom CSS

Yep, you read that right. You can now add your very own custom javascript and custom css styling to your Ticksy system (from the System Settings panel). Pretty awesome, right?

Customer Notes (updated)

Customer Notes are now displayed as a hidden block that you can hide and show from the top of any ticket. The notes are always shown in the editor window now for quick edits, copy/pasting, etc.

Editable Ticket Titles

Finally, right? Just click on the title to start editing. Hit ENTER to save the changes. Hit ESC or click anywhere else to cancel the editing.

Stale Ticket Threshold

You may have noticed that Ticksy displays a “Would you like to close your stale tickets?” message every so often. This has always been based on tickets sitting for one week without a customer response. Now you can update this setting from your Profile page. Change it to one day. Change it to one year. Lots of options there now.

Shared Saved Replies

You can now share your Saved Replies with the rest of the team. Just a simple toggle when adding or editing a Saved Reply. Have at it!

PHP File Uploads

A simple update, but a highly requested one none-the-less. You can now upload PHP files directly to your comments instead of needing to zip them up first.

  • Thank you guys, I really appreciate the effort and the updates of the last months. Keep it up!

  • olziinaa

    Thank you guys for the good news. I need custom user information. I want to get from our customers site live demo url, login details & ftp information with first ticket. May can you add this feature in the future?

    • Thanks for the feedback!

      We will be adding custom field options to the ticket form in one of the upcoming updates. 🙂

      • olziinaa

        Woow. I’ll wait this feature. Thanks for the awesome feature.

  • sid

    hello , could ticksy manage to put formatting code button on editor directly , we often need to wrap text in code format and have to click that q like symbol to manage this , it’s frustrating since i have to press it more than 150 time a day !

    • By default the formatting is locked into that dropdown but perhaps there’s a way to move it out. I’ll see what I can do!

  • Great improvements, I would like to request an option to close (maybe a checkbox next to each one) multiple questions at once.

    • Or maybe at least a way to close a ticket without needing to click on it first? Consider it added to the list. 🙂

  • XplodedThemes

    Great! Thank you guys

  • Jasudo

    Great Updates. No recommendations, I just want to let you know that we appreciate your listening to us. Keep up the awesome work!

  • Hello Justin, still missing button “Add article” directly in specific category of articles, it will be very useful.

  • Hi Justin

    Can you add a articles select list in the WSYG editor like saved replies , please ?

    when customer asked a question we can select a articles url.

    Thank you!

    • Done. 😉

      • thank you 🙂 ( but, saved replies not working )

        And new offer : You can add article menu on the articles page. left menu + articles

        Have a nice day!