Hello! We have some new features on the radar and would love to get your feedback on how you’d like some of these to work. Let us know what you think in the comments below!

Customers List Page

The basic concept for this page is that it would list your customers with some useful information about each. What we need from you are some thoughts on what you’d like to see here. Filters, search and an export tool will be provided. What else would you like to see?

Customer Notes

This would become part of the customer’s info page. You would be able to add notes (things like login information, etc.). The idea is that this information would also be shown with any tickets they submit. Anything in particular you’d like to see included with this feature?

Business Hours

We’ve had several requests for an option to add Business Hours to your support desk. If a customer visits during non-business hours they’ll be shown a message stating so. Any thoughts on where and how to nicely display this information?

Anything Else?

Got some more feature ideas? Let us know in the comments below!